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TRAINING AND EDUCATION

One of the best ways to introduce new concepts, methods and tools is through workshops, conference sessions and webinars. Contact me about introducing process improvement to your staff and stakeholders.

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Topics:

  1. Introduction to healthcare quality and process improvement 

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    PDSA - How to get started in quality and process improvement 

  3. ​

    The tale of two kaizens: making improvement happen 

  4. ​

    Value-Stream Mapping: Finding Gaps and Opportunities for Improvement 

  5. The Value of "Go See": Understanding, not knowing 

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    Where to Start: Prioritizing and scoping quality improvement projects 

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    Transforming care: The value of Lean for physicians 

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    Root-cause analysis: Digging deep to improve 

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    Creating a culture of quality improvement 

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    Its broken - now what? Creating and testing improvement ideas 

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    Building effective teams for quality improvement 

  12. ​

    “That’s not my data”: Using data and constructive feedback to drive quality improvement 

  13. Helping clinicians practice at the top of their license: Identifying waste and value-added activities 

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ACCME ANNUAL CONFERENCE

Conducted QI Deep Dive: Introduction to Healthcare Quality Improvement, which included an overview of Lean, Six Sigma, the Model for Improvement and walked attendees through a case study that demonstrated the use of several QI tools. Participants also were engaged in a highly interactive exercise that focused on the importance of small tests of change to drive improvement.

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AMERICAN MEDICAL ASSOCIATION: SUPPORT AND ALIGNMENT NETWORK (SAN) TCPI GRANT

As part of the American Medical Association's Transforming Clinical Practice Initiative grant with the Centers for Medicare and Medicaid Services (CMS), conducted two webinars for participants in the Practice Transformation Networks (PTNs), focused on prioritizing and scoping QI projects, as well as how to conduct root-cause analyses.

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AMERICAN BOARD OF MEDICAL SPECIALTIES ANNUAL CONFERENCE

During the ABMS Annual Conference, presented two sessions on Helping Clinicians Practice at the Top of Their License Using QI, and how to select and prioritize QI projects using a variety of well-tested tools.

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INSTITUTE FOR HEALTHCARE IMPROVEMENT

Co-presented the lessons from Closing the Referral Loop Project in a poster session during the IHI Scientific Symposium and in a regular National Forum session.

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