GET THE HEALTH QUALITY ADVANTAGE
Helping healthcare organizations improve the quality of care they provide and communicate effectively with their stakeholders
Health Quality Advantage (HQA) provides a two-pronged approach. The first is a training program that explains what quality improvement is and isn’t, as well as practical and instantly implementable and understandable tools. And the second approach is a communications tool box that any institution may use to launch and support its quality improvement initiatives internally to increase staff interest, commitment and satisfaction in becoming problem solvers and improvement professionals, as well as externally so patients, their families and others understand what's being done to provide quality health care.
Revelations about poor nursing home care quality in the U.S., specifically high rates of Covid-19 infection and death in the early months of the pandemic, illustrated the need for stronger safeguards for America’s elderly and most vulnerable patients. Additionally, a detailed analysis of Medicare data showed a significant disparity between the published results of the federal government’s Star rating system for nursing homes and the reality that residents and their family members experienced. Many nursing homes received 5-star ratings based on self-reported data that was inaccurate, or in some cases untruthful
START WITH CREATING A CULTURE OF QUALITY
Learning from decades of healthcare quality improvement lessons in hospitals and health systems, nursing homes must understand that changing this dynamic starts with the culture. Quality starts at the top with leadership and management commitment. There is no way to provide quality care without a commitment to quality. A culture of quality also understands that improvement can only be made by the people who do the work. This is the foundation for all improvement work.
A culture of quality improvement that defines what quality is and engages staff in the work, makes them active problem solvers. HQA provides the training and tools to do this.
QUALITY IMPROVEMENT TRAINING
The training program includes an introductory video for board, senior leadership and staff, as well online modules that teach QI methods and tools in bite sizes that help teams make improvements that matter right away.
COMMUNICATIONS TOOL BOX
HQA provides a collection of templates for articles, presentations, screen savers, signage, new employee orientation presentations and staff badges, in addition to other communications to internal and external stakeholders.
ADDITIONAL TRAINING AND COMMUNICATIONS COUNSEL
We're confident that if you use our included online training modules and communications tool box, you will drive change. However, we can provide you with additional training and coaching to kick off and hardwire your QI efforts and maximize your outreach to stakeholders.
Stephen L. Davidow, MBA-HCM, LSSBB, CPHQ, APR
I am a national QI and patient safety expert, as well as an accredited communications and marketing professional. I most recently served as Director of Quality Improvement for the American Medical Association-convened Physician Consortium for Performance Improvement (PCPI). I have trained hundreds of clinicians in process improvement; as well as managed national QI initiatives and pilot projects focused on sepsis on hospital floors, advanced prostate cancer, as well as improving ambulatory care referral management between primary and specialty care clinicians.
I have served on several CMS Technical Expert Panels focused on quality improvement, including one to align Covid-19 and influenza vaccination rate quality measures in nursing homes and post-acute care settings.
I am a Certified Professional in Healthcare Quality, Lean Six Sigma Black Belt, Past President of the Illinois Association for Healthcare Quality, former Malcolm Baldrige National Quality Award Examiner, and Accredited in Public Relations. I have also completed the CDC nursing home infection control and prevention training.