ABOUT ME

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I am an independent health care quality improvement (QI) consultant based in the Chicago area. Most recently, I served as the Director, Quality Improvement for The PCPI Foundation (formerly the American Medical Association-convened Physician Consortium for Performance Improvement). I have provided training in QI to hundreds of clinicians, led national QI projects, and spoken to national audiences on process improvement. I recently served on a 12-member Technical Expert Panel (TEP) for the Centers for Medicare and Medicaid Services (CMS) examining improvement activities in the Quality Payment Program. While at PCPI, I led the Closing the Referral Loop pilot project, which improved timely closing of referrals between primary care and specialist physicians by 50 percent. 

Prior to the AMA and PCPI, I was the Manager of Quality Implementation Programs at the Society of Critical Care Medicine (SCCM). I served as the project manager for the Surviving Sepsis Campaign, as well as developed and coordinated a 63-hospital national QI collaborative (with the Society of Hospital Medicine) focused on the early recognition and treatment of severe sepsis on hospital floors. I have served as a Malcolm Baldrige National Quality Award Examiner. Additionally, I am a Certified Professional in Healthcare Quality (CPHQ) and was President of the Illinois Association for Healthcare Quality (IAHQ). I have an MBA in Health Care Management from Loyola University Chicago and completed my training in Lean and Six Sigma at the University of Michigan’s College of Engineering. 

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I am a published author. Recently, I served as the lead author for an article on the PCPI Closing the Referral Loop project in the Journal of Ambulatory Care Management. I have also co-authored an article in the Journal of Health Care Finance entitled "The Economics of Healthcare Quality and Medical Errors," in which my colleagues and I estimated that the loss in human potential from death and injury from preventable medical harm to be nearly $1 trillion annually in the U.S. Additionally, my work has been published in the Joint Commission’s Journal on Quality Improvement and elsewhere. 

 
To learn more about my consulting services and how I can help you or your business grow, book an introductory meeting today.